Unfortunately, we are unable to retroactively provide the discount however you're able to use the code for your next purchase.

At Bounce Curl, we have products that contain 100% naturally derived scents. Some of our other products also contain a man-made fragrance that is blended with scientific ingredients. The ingredients in the fragrance rate as “ low & green ” on the Think Dirty app. The FDA allows companies to keep their fragrance ingredients private. There has been evidence that some fragrances from other brands are super toxic & can have over 50 ingredients in them, but not Bounce Curl fragrances! They all have less than 6-8 ingredients in them & half of them are naturally derived from flowers or extracts of herbs. We have legally disclosed our fragrance ingredients with the THINK DIRTY app & you can see how clean they rate. Just type in Bounce Curl in the search bar after you install the app. 

Return/Refund Policy

• We do not accept returns on any combos/brushes, bundles, kits, hair turban, hair mittens, beach towels, body perfume, and our 1oz & 2oz minis (and we don't refund items purchased within a combo or kit). We can only accept a product for a return that has most of the product remaining; i.e., please do not send back half-used bottles and request a refund.

• We do not accept returns on our open Botanical Tea, Hair Vitamins, and Vegan Gummies.

• Our Refund Policy covers products within 30 days of purchase. If 30 days have gone by since your purchase, unfortunately, we cannot offer you a refund. We do not refund the cost of shipping under any circumstances.  

• To process your return, we require a receipt or proof of purchase.

• We can only refund the items to the same debit or credit card that was used in the store. We are not able to see your credit card. The store saves that information. 

   

    Processing a Refund (when applicable)

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

• If your request for a refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

   

    Shipping Your Return 

• To process a return, you should ship your product to 23910 N. 19th Ave, Suite #8 Phoenix, AZ 85085

• You are responsible for paying for your return shipping costs for your item. Shipping costs are non-refundable. 

• If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot be responsible for returned items until they have been delivered to us; a trackable shipping service will be able to provide you with proof of delivery should there be a problem.

   

 Late or missing refunds (when applicable)

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next, contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at  info@bouncecurl.com  

   

  Exchange of Items (if applicable)

• We only replace items if they are defective or damaged. If you need to exchange an item for a replacement item, send us an email at  info@BounceCurl.com  and send your item to 23910 N. 19th Ave Suite 8 Phoenix AZ 85085. Depending on your location, the time it may take for your exchanged product to reach you may vary.

   

   

Terms and conditions box

When placing an order, you will be required to check a box confirming that you understand and acknowledge that you have READ, UNDERSTOOD, and AGREE with our terms and conditions.

You also acknowledge that the shipping address you provided for your order is correct. If your order is not delivered to you due to an error in the shipping address and it is returned to Bounce Curl, Bounce Curl will either

   a) refund the cost of the product, but not the shipping, or

   b) reship the product to the correct address for an additional shipping cost.

If your order is not delivered to you due to an error in the shipping address and is NOT returned to Bounce Curl or becomes lost, Bounce Curl is not responsible for the package and will not provide any refunds. Bounce Curl IS NOT ABLE TO EDIT THE SHIPPING ADDRESS once the order is placed. Also, the customer is responsible for any customs fees for international orders.  

 Shipping carriers, lead times, custom fees

• The shipping carrier is USPS (United Postal Service) for domestic shipments.

• Shipping/delivery estimates of products shipped within the United States (excluding holidays) are 5-10 business days. Sometimes, there are delays. Expect delays at high peak times during holidays or new launches. Bounce Curl is not liable for any delays in transit once the package leaves the warehouse. You can track your package via USPS.com with your tracking number. It will take a few days to package your item, and then it will be sent out using the shipping options you selected during checkout. 

• If the item is damaged during shipping, we will send a replacement package at no additional cost to the customer, once we see proof of the damage (we advise taking pictures). 

• If the address you provided is incorrect, and items are returned to Bounce Curl, you will be charged for the cost of shipping to resend the package.  

• If you have any questions or concerns regarding your order, please contact us at Shipping@BounceCurl.com

International Shipping & Terms: 

We ship worldwide. 

• All international orders may be subject to customs & duty fees upon arrival at the destination country. Please note that these fees are paid to your local carrier or government and are not collected by Bounce Curl. We ship all international orders as DDU (Duties delivered unpaid) which means that we do not collect any local taxes & fees in the price charged on our website. Please do consider import duties if you are shopping internationally.

• Shipping to an international address can take 30 or more business days. Due to external factors such as distance traveled, packages may incur delays- Bounce Curl is not liable for any delays in transit once the package leaves the warehouse. Your international package is trackable to the end destination. By placing an order with Bounce Curl, you authorize us to facilitate shipment to your address outside the United States. You also acknowledge that, under the customs laws of your place of delivery, your shipment may incur duties and import taxes upon delivery. This charge is determined by your local customs authority. Payment of these may be necessary to release your order from customs. For more information, please consult your local customs office.

Can a product really be 100% natural? There is a lot of misconception when it comes to organic products or 100% natural hair care. We want to be as transparent as possible & make sure to educate our consumers about the real differences. So, can a product really be 100% natural? Our answer to that question is: that it all depends on the formula. If there is water in a product, then the product most likely contains a preservative to prevent the growth of harsh bacteria in that water, which means that the product is not 100% natural anymore. An example of a product that is 100% natural can be a hair oil that has nothing but oils & no other man-made ingredients in the deck.

At Bounce Curl, our products contain a fair amount of naturally derived ingredients & some man-made ingredients as well. Why do we choose that? We want our products to be functional, so we select ingredients that will actually style & hold the hair. Sometimes, using 100% naturally derived styling ingredients just doesn’t do the job. That is where our scientific ingredients come into play. We love science & we love nature. When these two mix in the right combination, you are left with shiny, beautiful, and defined curls. 

Currently under the International Organization for Standardization “ISO 16128”:

“ Natural ” ingredients are obtained only from plants, animals, micro-organisms, or minerals. “ Derived Natural ” ingredients are greater than 50% natural origin by molecular weight by renewable carbon content, or any other relevant methods, obtained through defined chemical and/or biological processes with the intention of chemical modifications. Water is a sticky situation under ISO 16128. Here is their standard:

Water is only considered natural if it falls into one of these categories:

1. Constitute Water  – Liquid juice content of fresh plants

2. Reconstitution Water  – Water found in the original material and used to restore the dry material to its original content.

3. Extraction Water  – Water used to physically extract ingredients from a material mixture.

Remember that anything you use on your skin can be absorbed into the body if the ingredients are small enough to get absorbed. Just like with food, you should be looking at the ingredients in your hair products and take the time to UNDERSTAND what you are putting into, and on your body. At Bounce Curl, we choose to formulate WITHOUT Silicones, Parabens, Sulfates, PEGs, DEA/MEA, Butylene Glycol & other Junk. In addition, we do NO animal testing. We are Cruelty-Free. View us on the Peta website Cruelty-Free list. We also got Dermatology tested & our products are non-irritating.