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Refund policy

Return and refund policy

Non-Returnable Items:

  • 2 oz and sample size trial and travel products. 
  • Used accessories, including but not limited to combs, brushes, clips, bonnets, turbans, etc, without cause.
  • Open supplements, including tea, vitamins, and Gummies.
  • Items purchased directly from Amazon or one of our authorized salons or retailers. Please contact the originating retail establishment directly. 
  • Certain items, including but not limited to clearance or final sale products, may not be eligible for return. Please refer to the product details at the time of purchase for any specific return restrictions.

Non-Damaged Returns:

  • Products: Must have more than 75% of its original content remaining.
  • Individual product within a kit: Must have more than 75% of its original content remaining. 
  • Accessories: Must be new and unused.
  • Supplements: Must be new and never opened.
  • Bulk Orders: For orders of 10 or more items, a 15% restocking fee will apply. This fee covers the additional handling and processing required for bulk returns.
  • A Return Authorization (RA) number must be requested and approved by our customer service team before a return can be accepted and processed. 
  • Returns must be requested and returned within thirty (30) days of the delivery date. Shipping costs are non-refundable.
  • Click HERE to request a Return Authorization number.